Features (AddOns)

serviceup.png

InBox ArticleAccumulation

Version 6.0.1

Creation Date 10/26/2019

Resources

This module generates a report of the number of items created by Attendant.

Prerequisites

Framework

The following Znuny framework versions are supported:

  • [6.0.x]
  • [6.1.x]
  • [6.2.x]
  • [6.3.x]
  • [6.4.x]

Modules

The following modules are required:

  • InBox Core 6.34.20 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ArticleAccumulation-6.0.1.opm

Settings

The module has no configuration.

Usage

Statistics of Articles by User.

The module adds to the Reports menu the submenu Statistics of Articles by User:

Image-4

When accessing the menu, it is possible to select the filter by attendant and also a filter by month. It is also possible to choose the format in which the reports will be generated:

Image-5

Possible filters are:

  • Attendant: filter only searches for articles created by the selected attendants.
  • Month: filter only searches for articles created in the selected months.
  • Year: filter only searches for articles created in the selected year.
  • Format: filter determines the report return format:
    • CSV: the report generated in csv format, separated by a comma.
    • Excel: the report generated in xlsx format.
    • Print: the report generated in PDF format, and displayed on the page.
    • View: The report is displayed on the page.

When executed, it will return a report in the chosen format, containing the number of articles created by attendant in each month and by type of articles.

Image-6